How to open a ticket?
If you have a problem related to bans, account, game, donations, bug or abuse:
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Upload images, videos with imgur.com and share the public link
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You will get a response here and click on the appropriate ticket.
| Category | What to Provide |
|---|---|
| All Tickets | Account + Character Name(s) |
| Donation Issues | Payment Method (CC/FreeKassa/Crypto) Transaction ID (Hash for crypto) Payment Email + Date/Time Full details (Bought 1st class for "Bob) |
| Twitch | Twitch Username + Stream Schedule |
| IP Sharing | No ticket needed — Just play and follow server rules. |
Warning
Tickets that do not include all the necessary information may be closed without further notice.
Ticket Response Times
- We handle tickets as soon as possible in the order they're received.
- Please avoid follow-ups to let us work efficiently.
For Best Results
- Be patient - we process tickets in order
- Include all details in your initial submission
- Wait at least 48 hours before follow-ups
How to Submit a Ticket Properly
What does Ticket Completed mean?
It means no further action is needed from you at this time (e.g., your issue was escalated to developers). Writing duplicate tickets won’t speed up the process.